Terms & Conditions
Thank you for shopping with Bonnie and Neil.
Terms and conditions of sale
All purchases from the website are subject to the terms and conditions set out below. Please
read them carefully before placing an order as, in purchasing from the website, you indicate your
understanding and agreement to being bound by these terms.
1. Payment and order processing
We accept payment via the secure PayPal system worldwide. Please see PayPal’s website for
their user agreement including security arrangements.
Orders will be dispatched once we receive notification your payment has been confirmed,
generally within 3-7 days.
Although we endeavour to keep product listings up to date, occasionally an item listed may be
unavailable due to unforeseen demand or other special circumstances. If this is the case, we will
contact you within 48 hours to offer you a refund or a suitable alternative, or to discuss placing
the item on back-order.
2. Prices
All prices are in Australian dollars and include Goods and Services Tax (GST) of 10 percent.
Online prices may be subject to change without notice, and may differ from prices available
elsewhere.
International orders do not incur GST so this amount will be deducted from your order purchase
price on checkout. Further duties, taxes or charges levied on the package on arrival in your
country, or any other fees or charges you may incur in relation to a foreign transaction, are your
responsibility. If you require further information about your country’s taxes and duties, please
contact your local customs or other relevant authorities directly. Please note that, to comply with
Australian export regulations, we will declare the exact value of all items ordered and mark them
as dutiable merchandise.
3. Products, care and maintenance
We aim to display accurately the colour of products that appear on the website. However, as the
actual colours you see will depend on your monitor and/or printer, there is no guarantee that the
display of any colour will exactly reflect the colour of the product on delivery.
Please note also that our products are manufactured and printed by hand or utilising traditional
production methods. Irregularities in materials, fabrics or prints are characteristic of the
manufacturing process, and are an integral part of the design. As such, there may be slight
markings or variations in appearance (including in colour or finishing) which are technically
unavoidable and/or intentional.
Goods may be shipped to you with care and maintenance instructions, in which case it is
imperative you follow these instructions for the ongoing quality of your product. We do not offer
refunds, replacement or free repair for goods that you damage by misuse, including by failure to
follow care and maintenance instructions.
4. Refunds, returns and exchanges
We commit to comply with all our legal obligations that relate to your warranty and other
consumer guarantee rights.
All items are thoroughly checked before sending and packaged with care. However, in the
unlikely event that you receive an item that is faulty or damaged, please contact us by phone or
email to arrange a refund or replacement.
Please note that custom-made orders cannot be returned or refunded.
5. Dispatch and shipping
All orders are shipped from Melbourne using Australia Post or Direct Freight. The shipping
charges will be calculated at checkout. Delivery time is usually within 3 working days within
Australia. For International orders, please contact us for estimates.
Please note, we cannot guarantee delivery times. If your order does not arrive within a
reasonable time please contact us by phone or email, for larger items, sent with Direct Freight, if
the person is not home to receive the goods or the person does not specify a safe place to leave
order (at their own risk) then they will be charged a redelivery fee which is equal to the original
amount paid.
6. Privacy and security
We do not receive your credit card details for payments made through PayPal. We will not
disclose or use for any secondary purpose personal information that you provide to us including
your name, address, telephone number and email address.