By: Vendor

Returns & Exchanges - Bonnie and Neil
FREE SHIPPINGOn all Australian orders over $150 (excl. furniture)
BUY NOW PAY LATERAfterpay Available
Cart
Subtotal
$0.00
Shipping, taxes, and discount codes calculated at checkout.
Your cart is currently empty.

Returns & Exchanges

Boxing Day Sale

Items on sale are final sale and cannot be returned or exchanged unless faulty or damaged or required by Australian Consumer Law. Sale items include products purchased during sales events including (but not limited to) Boxing Day, Black Friday, in-person samples/seconds sale, flash online sales and any other online sales.

Orders shipped to Australian Addresses

Change of Mind Returns

We hope you love your latest purchase but we understand that sometimes, a new piece might not look right in your home so we’re happy to exchange your item for a different product or store credit. 

Change of mind returns do not include furniture or wool rugs due to their delicate finish and shipping cost. Please choose carefully when purchasing these products.

To create a change of mind return:

  1. Start your return by emailing us within 14 days of the date your order is shipped. You’ll need your order number to start this process.
  2. We’ll offer you a store credit or a replacement product for your return, you’ll need to cover the cost of your item being returned to us but we’ll send your replacement product free of charge.
  3. Send your item back to us, making sure that it is in its original, saleable condition or we may reject your exchange.
  4. Exchanges and store credit will be processed within 5 days of receipt by our studio. Please note, if your item isn’t returned with original packaging and in a saleable condition we may reject your exchange.

Faulty or Damaged Goods Returns

We carefully inspect each order before it leaves our studio and pride ourselves on the quality of our products. Please inspect your order as soon as you receive it and notify us of any fault or damage

To create a faulty or damaged goods return:

  1. Start your return by emailing us within 14 days of the date your order is shipped, you’ll need your order number to start this process. You may also be required to attach images of your faulty or damaged product so we can assess the return.
  2. We’ll offer you a store credit, replacement product or refund for your return. Once your item is deemed faulty or damaged, we’ll cover the cost of your item being returned to us and also send any replacement product/s free of charge.
  3. We’ll email you a label to print out so you can take your item to any Australia Post outlet to send it back to us. 

Orders shipped to International Addresses

Change of Mind Returns

We hope you love your latest purchase but we understand that sometimes, a new piece might not look right in your home so we’re happy to exchange your item for a different product or store credit. 

Change of mind returns do not include furniture or wool rugs due to their delicate finish and shipping cost. Please choose carefully when purchasing these products.

To create a change of mind return:

  1. Start your return by emailing us within 30 days of the date your order is shipped. You’ll need your order number to start this process.
  2. We’ll offer you a store credit or a replacement product for your return, you’ll need to cover the cost of your item being returned to us but we’ll send your replacement product free of charge.
  3. Send your item back to us, making sure that it is in its original, saleable condition or we may reject your exchange.
  4. Exchanges and store credits will be processed within 5 days of receipt by our studio. Please note, if your item isn’t returned with original packaging and in a saleable condition we may reject your exchange.

Faulty or Damaged Goods Returns

We carefully inspect each order before it leaves our studio and pride ourselves on the quality of our products. Please inspect your order as soon as you receive it and notify us of any fault or damage

To create a faulty or damaged goods return:

  1. Start your return by emailing us within 30 days of the date your order is shipped, you’ll need your order number to start this process. You may also be required to attach images of your faulty or damaged product so we can assess the return.
  2. We’ll offer you a store credit, replacement product or refund for your return. Once your item is deemed faulty or damaged, we’ll cover the cost of your item being returned to us and also send any replacement product/s free of charge.
  3. We’ll email you a label to print out and arrange for a carrier to collect your item. 

Orders Not Eligible For Returns

  1. Gift Cards
  2. Items on sale are final sale and cannot be returned or exchanged unless faulty or damaged or required by Australian Consumer Law. Sale items include products purchased during sales events including (but not limited to) Boxing Day, Black Friday, in-person samples/seconds sale, flash online sales and any other online sales.
  3. Items purchased via any Bonnie and Neil stockist.
  4. Items which are not considered to be in their original, saleable condition i.e. washed or used.
  5. Rugs or furniture where the product isn’t faulty or damaged i.e. change of mind.

Characteristics of Linen

Our products are printed on soft, pre-washed French Flax linen which has a textured finish sometimes showing the presence of thicker threads which form part of the weaving process - this finish is called the linen slub which is printed over.

These perfect imperfections are a characteristic of the fabric and not a product fault.

Variances in Colour

We aim to show the colour of our products accurately online however sometimes there can be slight variances in colour. If your order doesn’t match what you were expecting, you can return your full priced item using our change of mind process, please note that this process doesn’t apply to sale items (which can’t be returned or exchanged unless faulty or damaged).

Returns & Exchanges