Promotional Terms & Conditions
Review Guidelines
Please follow the below guidelines so that we can publish your review:
- Keep your review focused on the product
- Avoid writing about customer service - please contact us directly at studio@bonnieandneil.com.au if you have issues requiring immediate attention.
- Do not include personally identifiable information e.g. your full names
Promotions
Occasionally, we may run giveaways and promotions as part of our marketing activities. Here you will find terms and conditions for any current competitions or promotions that are running.
Home Refresh Giveaway - $5,000 voucher
1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these.
2. Entry is open to Australian & New Zealand residents only. Any resident who signs up using their email address and/or phone number during the promotion period is eligible to win.
3. By entering this competition and signing up, you’re agreeing to join the Bonnie & Neil email marketing and sms list. Entrants are able to opt-out at any point in time.
4. Promotion begins at 5:00pm AEDT on 20/10/2025 and closes at 11:59pm AEDT on 2/11/2025.
5. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter.
6. The Promoter may, at any time, verify the eligibility of entries and entrants (including confirming an entrant’s identity and place of residence). The Promoter reserves the right to disqualify any entrant who submits an entry that does not comply with these Terms and Conditions, or who tampers with the entry process. The Promoter may, at its discretion, accept errors or omissions. A decision not to enforce any of the Promoter’s rights at any point does not amount to a waiver of those rights.
7. Incomplete, indecipherable or illegible entries will be deemed invalid.
8. Bonnie & Neil (as the promoter) will randomly draw a total of one (1) winning entry which fulfills the requirements of the competition. This is a game of chance. The Promoter’s decision is final and no correspondence will be entered into.
Major Prize
9. The Major Prize has been sourced by Bonnie & Neil and will be drawn on 3/11/2025.
10.Total maximum value of prize is $5000 AUD. Prize includes 1 x $5000 AUD Gift Voucher to be used on Bonnie & Neil’s online store: https://bonnieandneil.com.au/
11. The major prize winner will be notified via email from studio@bonnieandneil.com.au
General
13. Total prize pool value is $5000 AUD.
14. The prize is not transferable or exchangeable and cannot be taken as cash. If the value of the prize is not utilised, the remaining value will be forfeited.
15. If the promotion is disrupted or cannot be conducted as reasonably anticipated for reasons beyond the Promoter’s control - including but not limited to technical issues, unauthorised interference, or fraud - the Promoter reserves the right, at its sole discretion and to the maximum extent permitted by law, to:
(a) disqualify any entrant involved; and/or
(b) subject to any directions from a regulatory authority, amend, suspend, terminate, or cancel the promotion as necessary.
16. Any costs incurred in accessing the promotional website are the responsibility of the entrant and will depend on their chosen Internet service provider. The use of automated entry software, or any other mechanical or electronic means that enables repeated automatic entries, is strictly prohibited and will result in all such entries being declared invalid.
17. Nothing in these Terms and Conditions is intended to limit, exclude, or modify the statutory consumer guarantees provided under the Competition and Consumer Act, the ASIC Act, or any similar consumer protection laws in force in Australian States and Territories (“Non-Excludable Guarantees”). Except for any liability that cannot be excluded by law (including the Non-Excludable Guarantees), the Promoter and its officers, employees, and agents are not liable for any personal injury, loss, or damage (including loss of opportunity), whether direct, indirect, special, or consequential, arising in connection with this promotion.
18. Except for any liability that cannot be excluded by law (including the Non-Excludable Guarantees), the Promoter and its officers, employees, and agents accept no responsibility and disclaim all liability (including for negligence) for any personal injury, loss, or damage (including loss of opportunity), whether direct, indirect, special, or consequential, arising from or in connection with:
(a) technical difficulties or equipment malfunctions (whether or not under the Promoter’s control);
(b) theft, unauthorised access, or interference by third parties;
(c) entries or prize claims that are late, lost, altered, damaged, or misdirected for reasons beyond the Promoter’s reasonable control (including after receipt by the Promoter);
(d) any variation in prize value from that stated in these Terms and Conditions;
(e) any tax liability incurred by a winner or entrant; or
(f) the use of a prize.
19. The Promoter collects personal information to administer this promotion and may, for these purposes, disclose it to third parties such as agents, contractors, service providers, and, where required, Australian regulatory authorities. Entry into the promotion is conditional on providing this information. Unless otherwise advised, the Promoter may use the information indefinitely for promotional, marketing, publicity, research, and profiling purposes, including sending emails or contacting entrants by phone. Entrants may request to opt out, access, update, or correct their information by contacting the Promoter. All entries become the property of the Promoter.
20. In the instance where the original winner doesn’t claim the prize then a redraw will take place, the re-draw winner will be notified via email.
21. The re draw will take place on 10/11/2025
22. The Promoter is Bonnie & Neil ABN: 94 625 453 465
Glassware Gift With Purchase Promotion - October 2025
Eligibility
- Customers who spend $350 AUD or more in a single transaction can choose two sets of Glassware valued at $158 AUD (each set of two valued at $79 AUD).
- Offer valid for online purchases made from 9 October 2025 while stocks last.
General
- Eligible customers may select their preferred colour/s, from swirl pink and green tumblers, watercolour pink and blue tumblers, watercolour pink and blue coupes once they reach the spend threshold, subject to availability.
- If the selected colour is unavailable at time of fulfilment, a substitution may be made at our discretion.
- One gift (two sets of Glassware) per eligible order.
- Offer can't be applied to past orders.
- Offer can't be redeemed for cash or credit.
- Items received alongside this offer can't be returned for a refund but can be returned for an exchange or store credit using our returns portal.
Toiletry Bag Gift With Purchase Promotion June 24-26 2025
Eligibility
- Customers who spend $250 AUD or more in a single transaction can choose one large toiletry bag valued at $79 AUD.
- Offer valid for online purchases made June 24 - June 26 2025 while stocks last.
General
- Eligible customers may select their preferred colour/s, from pink, tan or green, once they reach the spend threshold, subject to availability.
- If the selected colour is unavailable at time of fulfilment, a substitution may be made at our discretion.
- One gift per eligible order.
- Offer can't be applied to past orders.
- Offer can't be redeemed for cash or credit.
- If your order is partially or fully returned, the gift must also be returned or its value will be deducted from the refund.
Glassware Gift With Purchase Promotion - May 2025
Eligibility
- Customers who spend $350 AUD or more in a single transaction can choose two sets of Watercolour Glass Tumblers valued at $158 AUD (each set of two valued at $79 AUD).
- Offer valid for online purchases made in 1 May 2025 while stocks last.
General
- Eligible customers may select their preferred colour/s, from pink, blue or green, once they reach the spend threshold, subject to availability.
- If the selected colour is unavailable at time of fulfilment, a substitution may be made at our discretion.
- One gift (two sets of Watercolour Glass Tumblers) per eligible order.
- Offer can't be applied to past orders.
- Offer can't be redeemed for cash or credit.
- Items received alongside this offer can't be returned for a refund but can be returned for an exchange or store credit using our returns portal.