Promotional Terms & Conditions

Review Guidelines

Please follow the below guidelines so that we can publish your review:

• Keep your review focused on the product
• Avoid writing about customer service - please contact us directly at studio@bonnieandneil.com.au if you have issues requiring immediate attention.
  
• Do not include personally identifiable information e.g. your full names

Promotions

Occasionally, we may run giveaways and promotions as part of our marketing activities. Here you will find terms and conditions for any current competitions or promotions that are running.

Glassware Gift With Purchase Promotion - October 2025

Eligibility

• Customers who spend $350 AUD or more in a single transaction can choose two sets of Glass Tumblers valued at $158 AUD (each set of two valued at $79 AUD).
• Offer valid for online purchases made from 9 October 2025 while stocks last.

General

• Eligible customers may select their preferred colour/s, from swirl pink, swirl green, watercolour pink once they reach the spend threshold, subject to availability.
• If the selected colour is unavailable at time of fulfilment, a substitution may be made at our discretion.
• One gift (two sets of Watercolour Glass Tumblers) per eligible order.
• Offer can't be applied to past orders.
• Offer can't be redeemed for cash or credit.
• Items received alongside this offer can't be returned for a refund but can be returned for an exchange or store credit using our returns portal.

Toiletry Bag Gift With Purchase Promotion June 24-26 2025

Eligibility

• Customers who spend $250 AUD or more in a single transaction can choose one large toiletry bag valued at $79 AUD.
• Offer valid for online purchases made June 24 - June 26 2025 while stocks last.

General

• Eligible customers may select their preferred colour/s, from pink, tan or green, once they reach the spend threshold, subject to availability.
• If the selected colour is unavailable at time of fulfilment, a substitution may be made at our discretion.
• One gift per eligible order.
• Offer can't be applied to past orders.
• Offer can't be redeemed for cash or credit.
• If your order is partially or fully returned, the gift must also be returned or its value will be deducted from the refund. 

Glassware Gift With Purchase Promotion - May 2025

Eligibility

• Customers who spend $350 AUD or more in a single transaction can choose two sets of Watercolour Glass Tumblers valued at $158 AUD (each set of two valued at $79 AUD).
• Offer valid for online purchases made in 1 May 2025 while stocks last.

General

• Eligible customers may select their preferred colour/s, from pink, blue or green, once they reach the spend threshold, subject to availability.
• If the selected colour is unavailable at time of fulfilment, a substitution may be made at our discretion.
• One gift (two sets of Watercolour Glass Tumblers) per eligible order.
• Offer can't be applied to past orders.
• Offer can't be redeemed for cash or credit.
• Items received alongside this offer can't be returned for a refund but can be returned for an exchange or store credit using our returns portal.