Dandelion Clay Quilted Throw

For any return or exchange please:

• Notify us within 7 days of receiving your order 
• Complete the 'return or exchange' form sent to you
• Send the completed form and the item back to:
• Bonnie and Neil, 62 Plateau Rd, Reservoir 3073

Please note that all sale items are final sale and cannot be returned or exchanged unless faulty or damaged.

Faulty or Damaged Goods

We take great pride in the quality and craftsmanship of our products so we carefully inspect your order prior to shipment. Please inspect your order on receipt and notify us of any fault or damage as soon as possible. Once we have received your damaged or faulty goods we will arrange a replacement or a refund. 

Change of Mind

While we hope you're happy with your purchase, sometimes it might not look right in its new home so its no problem to exchange it for something else of the same value. If the product you want to exchange it for is of greater value we can send you an invoice for the difference.  Please note that we don't offer refunds if you change your mind.

Please ensure you choose a trackable delivery method for your return, Bonnie and Neil will not be accountable for any lost or stolen packages.

Please note we do not recommend washing any of our products in top loader washing machines.  If you have a top loader we suggest washing our products by hand instead.

Bath Mats

Wash separately on cool gentle cycle or hand wash.  Do not soak, bleach, dry clean or tumble dry.

Cushions

Linen

Turn cover inside out and wash separately on cool gentle cycle or hand wash. Do not soak, bleach, dry clean or tumble dry. Iron on reserve while slightly damp.

Cotton Velveteen

Delicate fabric, handle with care. Dry clean only.

Door Mats

Scrape off any visible dirt and debris. Hang the doormat outside and beat it using a broom handle or a similar implement. Use a stiff-bristled brush to clean off any remaining dirt particles.

Kitchenware (oven gloves, oven mitts & aprons)

Wash separately on cool gentle cycle or hand wash.  Do not soak, bleach, dry clean or tumble dry.

Aprons only: iron on reverse while slightly damp.

Side Tables

Do not clean with abrasive cleaner.  To clean, wipe with a soft damp cloth.

Tablecloths, Table Runners, Tea Towels, Napkins

Wash separately on cool gentle cycle or hand wash.  Do not soak, bleach, dry clean or tumble dry. Iron on reserve while slightly damp.

Vases

Hand wash only, not suitable for dishwasher.  Do not soak or clean with abrasive cleaner.  To clean, wipe with a soft damp cloth.

Vinyl Rugs

Our Vinyl Rugs are certified non-slip and durable in high traffic areas but they are not indestructible.  Use reasonable care and caution on this product.

To clean, dust and/or mop the surface to ensure all loose dirt is removed.  Wipe down with a damp cloth.  For a really stubborn job try diluted hand soap and rinse thoroughly after washing.

Don't use dish soap, harsh chemicals or abrasives which will wear off the finish and colours of the vinyl.

Be careful when wearing high heeled shoes and apply felt pads to furniture legs to avoid damage.  Clean up spills as soon as they occur to prevent staining.

For outdoor use, allow underside to dry after rain or wet weather conditions to prevent mildew.

Maison Balzac

Glassware

These pieces are heat resistant and dishwasher safe although hand washing is recommended.

Perfumed Candles

Place candle on a stable, heat resistant surface, away from draught and curtains. Keep out of reach of children and pets, trim the black end of the wick before each use, do not move once lit, never leave your burning candle unattended and be careful the glass may become very hot!

Volute Candles

Always place candles on a heatproof, non-flammable base away from draughts. Trim wick to 5mm before each use, and blow out candle before flame reaches 2cm from base. Do not burn for more than 2 hours at a time. Never leave a burning candle unattended. Not for outdoor use.