Woodland Emerald Bolster

If you’re having trouble placing an order, we’re here to help. Please email us at studio@bonnieandneil.com.au or call +61 3 9384 2234 and our team will assist you as soon as possible.

The best way to register your interest is via the product page. Simply click the ‘Notify Me When Available’ button and we’ll email you as soon as the item is back in stock.

Yes, we offer both digital and physical gift cards in a range of denominations via our online store.

Digital gift cards are emailed directly to you, ready to forward to your recipient or print at home. Physical gift cards will be carefully packaged and shipped to your nominated address.

Yes, we’re happy to send your order directly to your recipient.

Simply enter their shipping address at checkout and we’ll deliver it straight to them. Please include any gift wrapping or personalised message requests in the notes section at checkout.

For gifting purposes, no pricing information is included in our parcels.

We accept Visa, Mastercard, PayPal, Shop Pay, Afterpay, Apple Pay and Google Pay.

At this stage, we do not have a showroom open to the general public.

If you would like assistance with product selection or styling your space, please email images and details of your home to studio@bonnieandneil.com.au and our team will be happy to help.

Absolutely, our team would be happy to assist.

Please complete our Styling Advice Form and include a description and images of your space, along with any Bonnie and Neil pieces you’re considering, and we can provide styling guidance and product recommendations to help bring your space together.

Yes, we offer international shipping to a range of countries. Shipping rates and delivery timeframes are calculated at checkout based on your location.

Please note that import duties, taxes and charges may apply. We recommend checking with your local customs authority for further information on any applicable fees.

If you have any questions about shipping to your country, please feel free to contact us at studio@bonnieandneil.com.au and we’re happy to help.

If your order includes a pre-order or made-to-order item, we’ll hold and ship everything together once all items are available.

If you’d prefer in-stock items to be shipped sooner, please leave a note at checkout or contact our team after placing your order and we’ll do our best to assist.

Please refer to individual product pages for estimated shipping timeframes.

Yes, we offer local pickup from our studio at 62 Plateau Road, Reservoir VIC 3073.

Simply select the ‘Pick Up In Store’ option at checkout and we’ll notify you by email once your order is ready for collection during studio opening hours.

Studio opening hours:

Monday - Thursday: 9am - 5:00pm

Friday: 9am - 12:00pm

We hope you love your latest purchase, however we understand that sometimes a piece may not feel quite right once it’s in your space.

We’re happy to offer a refund, store credit or exchange on full-price items returned in original condition within 14 days of dispatch.

Please note that sale items and products purchased during promotional events (including Black Friday and Afterpay Day sales) cannot be returned unless deemed faulty or damaged.

To begin your return, please start your return request here using your order number.